Telesales Executive (Inbound & Outbound)

Fuller Impact is a sustainability-focused startup based in Kuala Lumpur, Malaysia. The company is dedicated to providing holistic Environmental, Social, and Governance (ESG) and sustainability solutions for enterprises. Fuller Impact operates through two key entities:

• Fuller Academy: Empowering individuals and businesses with indispensable knowledge and skills, fostering the seamless integration of sustainable practices.
• Fuller Solutions: Offering enterprise solutions to craft and implement effective ESG strategies.

Key Responsibilities:

• Handle inbound and outbound calls and online inquiries from SMEs, mid-tier companies, and corporate clients interested in our sustainability training and services
• Actively follow up with leads to drive conversions and secure registrations or sales
• Identify client needs during calls and recommend suitable solutions, including cross-sell and upsell opportunities
• Conduct outbound calls where necessary to re-engage past leads or support ongoing campaigns
• Build strong rapport with prospects and guide them through the decision-making process
• Maintain accurate lead and client information in the CRM system and ensure timely updates
• Provide product feedback from clients to internal teams to support service improvement
• Assist in creating and presenting simple proposals or quotations based on client requirements
• Collaborate with the sales and marketing teams to align on campaign goals and outreach strategies
• Support the development of sales pipeline and help meet monthly and quarterly sales targets
• Participate in internal discussions on improving telesales strategies and market outreach

Basic Qualifications:

• Diploma or Bachelor’s degree in Business, Marketing, Communications, or related field
• 2 – 3 years of telesales, customer service, or inside sales experience preferred; fresh graduates with strong communication skills are welcome to apply
• Confident in making and handling phone calls in a professional manner
• Strong verbal and written communication skills in English and Bahasa Malaysia (Mandarin is an added advantage)
• Proficient in using CRM systems and basic sales tools
• Interested in sustainability, professional training, or corporate learning
• Experience in selling to the Malaysian market; regional exposure is a bonus

What We Offer:

• Fixed salary + attractive commission package
• Growth opportunities into client management, training advisory, or business development roles
• A collaborative team with a strong sustainability mission
• Continuous training and support to grow your sales skills